Shipping policy
In which countries do we deliver?
USA
Order processing time
All orders are processed within 0-3 business days. Orders are not shipped or delivered on weekends or holidays.
When we receive large quantities of orders, shipping may be delayed for several days. Please allow additional processing days for delivery. If there is a significant delay in the shipment of your order, we will contact you via email, WhatsApp or telephone. If you have your consent to the delay, we will ship the product on the promised date. If you are not available on the promised day, we will refund you the full amount.
Estimated Shipping Costs and Delivery Times
The shipping costs of your orders are calculated and displayed during checkout.
Shipping company from Turkey: Fedex Express
Shipping company from USA: Fedex Gound, USPS, UPS Ground
Shipping costs: Free
Estimated delivery time: 1 to 8 working days from the delivery of the order to the carrier.
Delays may occur due to adverse weather conditions and the cargo density of the freight company.
Delivery Addresses
Apline USA can ship orders from the following addresses;
1001 Nicholas Blvd Unit N&P, Elk Grove Village, IL 60007, USA
Demirtaş DumlupınarOSB Mah. Orkide Sk. No: 14 Osmangazi / Bursa / Türkiye
Shipping Confirmation and Order Tracking
Shipping confirmation information related to your order will be sent to the email address provided in the information you entered when placing your order. This email contains a URL so that we can track the shipment of the product.
Customs Duties, VAT and Other Payments
All taxes and duties are paid for orders you place on the Apline USA website and their prices include VAT. If for any reason the courier charges additional customs fees, please collect the item and let us know via email. We ask you to reimburse these costs. If the product does not arrive at the customer on the first shipment, the return costs may be charged to the customer. These costs will be deducted from the total amount to be refunded. If the customer requests to return the order, the free delivery option may not be available and the delivery fee may be requested. Shipping costs for shipments after the first free delivery are at the discretion of Apline USA.
Countries that are not in U.S. Mainland may charge additional customs fees when shipping products to their own citizens. It is the customer’s responsibility to pay the additional customs charges. The customer acknowledges having taken this information into account when creating his order.
- If the customer does not receive the product and the product is returned as a return, the shipping costs and the total amount of customs duties for returning the returned product will be deducted from the total amount to be refunded.
- If the customer does not receive the product and the product is destroyed by the country’s customs, the order will not be refunded.
Damaged Products
Apline USA cannot be held responsible for damaged or lost products. If you received your order damaged, please contact the carrier to file a claim. If you have any problems communicating with the shipping company, you can contact us and ask us to assist you. Apline USA may ask you to return the damaged product and, if necessary, send you a new product. If necessary, Apline USA can send you a new product to replace the one lost during shipping. If the shipment is damaged, the Apline USA shipper is not responsible. Apline USA can help you solve this problem.
Photograph all damaged product packaging and items as evidence.
Contact Us
If you have any further questions regarding this process, please contact us using the contact details and request a response.